CANCELLATIONS: 

Appointments can be cancelled 3 hours in advance by calling (301) 934-4200. Please give at least 3 hours’ notice so that we have the opportunity to offer your reserved time to another client on our waiting list. 

REFUNDS: 

If you are not happy with your nails and services, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds will be given after you have left the salon.

COMPLIMENTARY FIXES: 

If you are ever dissatisfied with any service in the salon, we will gladly make the corrections necessary to exceed your expectations within 3 days of your original services. No refund is given after it has been rendered. 

– Acrylic, Gel, Dipping and Gel manicures are guaranteed for 7 business days after your appointment: excluding breakages. If you lose an enhancement or notice chips or lifting in the first 7 days, please call us to schedule a free repair. Repairs after 7 days or for breakages, tears, and corner breaks without notifications are $10+ each. 

– Regular polish service will not be guaranteed by us.

We Have the Right to Refuse Service To:

Anyone with open or infected wounds on the treatment area 

Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service 

Anyone more than 10-15 minutes late for an appointment

Anyone demonstrating inappropriate behavior to our nail technicians and other customers.